Welcome, candy lovers! At Crazycandies, we’re all about delivering happiness in every package. We know you might have some questions about our sweet treats, global shipping, and more. Below, you’ll find answers to our most frequently asked questions. If you don’t see what you’re looking for, our sweet-support team is always ready to help!

📦 Orders & Delivery

Q: Where do you ship from, and how long does processing take?
A: All our sweet packages begin their journey from our headquarters at 582 Werninger Street, Houston, US 77032. Once you place an order, our candy experts need 1-2 business days to carefully hand-pack your treats before dispatch. (Weekends and holidays are not counted as processing days).
Q: What are my shipping options and costs?
A: We offer two deliciously convenient options:

⚡ Standard Shipping: A flat rate of $12.95, using DHL or FedEx. Your candies will arrive in approximately 10-15 business days after dispatch. Perfect for when a craving can’t wait!

🎁 Free Shipping: On all orders over $50! This option uses EMS (Economical Mail Service) and takes about 15-25 business days after dispatch. Great for stocking up!
Q: Do you ship to my country?
A: We ship our sweetness across the globe!* However, we are currently unable to deliver to Asia and a few remote areas. We are constantly working to expand our reach. If you’re unsure about your location, please contact us at [email protected] before ordering.
*Please note: Delivery times are estimates and may vary based on your destination country’s customs processing.
Q: Will I be able to track my order?
A: Absolutely! We believe in transparent tracking. Once your order is dispatched, you’ll receive tracking information via email so you can follow your sweets’ global adventure right to your doorstep!

💳 Payments & Pricing

Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a quick and secure checkout.
Q: Are there any hidden fees or extra costs?
A: What you see at checkout is what you pay for the candy and shipping! We promise no hidden costs. Please be aware that customs duties, taxes, or import fees may be charged by your local authorities upon arrival. These are not controlled by Crazycandies and are the responsibility of the recipient.

🍫 Products & Collections

Q: What kinds of candy do you sell?
A: We have a globally curated collection to satisfy every sweet tooth! Our menu includes:
  • Chocolate & Fudge
  • Gummies and Chewy Candies
  • Hard Candies
  • Licorice & Aniseed
  • Lollipops & Bars
  • Novelty Items (fun and unique finds!)
  • Sour Lollies
  • Wrapped Candies
  • Business/Promotional Candies
We source classics from places like the UK and New Zealand to bring you a world of flavor!
Q: How do you ensure my candy arrives fresh?
A: Freshness is our priority! Our candy experts use protective, secure packaging designed to keep your treats in perfect condition throughout their journey from our Houston home to your happy place.

↩️ Returns & Refunds

Q: What is your return policy?
A: We offer a 15-day Sweet Satisfaction Guarantee from the date you receive your delivery. If something isn’t quite right, please contact our sweet-support team at [email protected] to initiate a return. All items must be unopened and in their original packaging to be eligible for a return or exchange.
Q: Who covers the cost of return shipping?
A: For returns due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.

❓ Still Have Questions?

Our mission is to deliver joy, and that includes making your experience smooth and sweet! If your question wasn’t answered here, please don’t hesitate to reach out to our friendly sweet-support team.

Email us at: [email protected]

For more detailed information on country-specific restrictions or customs, please visit our Shipping & Returns page.

Thank you for choosing Crazycandies Shop!
🍬 Delivering Sweet Moments Worldwide, One Package at a Time! 🍭